Free Standard Shipping On All UK Orders!

Returns & Refunds


Returns & Refunds

We hope you are delighted with your purchase, but if for any reason you wish to cancel an order, return, or exchange an item, please refer to our policy below:

Refunds can be requested within 14 days from the date of dispatch, and exchanges within 30 days from the date of dispatch. The date of dispatch can be found on your delivery documentation. 

Please send returns in their original condition and packaging, and we recommend insuring your parcel to protect your goods in transit. Blush & Bashful are not responsible for returned items that are lost or damaged in transit.

Please send returns to:

Blush & Bashful
Vale House,
77 Main Street,
Keevil,
Trowbridge,
Wiltshire.
BA14 6ND

Blush & Bashful will provide a full refund or exchange should you receive a faulty item. 

If any items in your order prove to be faulty, please email hello@blushbashful.com outlining the issue, include a photograph where possible and we will advise how to return the item.

When returning an item, please include your Order Number, Date of Dispatch (found on your delivery note), the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Exceptions

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, we cannot accept returns or exchanges of engraved, personalised or altered items, or any item that has a fault or damage caused by accident, neglect or misuse. 

Sale items are not eligible for refund or exchange.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched.  You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Please contact us on hello@blushbashful.com should you wish to cancel your order.